Simple, Transparent Pricing
Choose the Right Protection Plan for You
Simple, transparent pricing — no hidden fees. All plans include expert IT support and cybersecurity protection.
Most Popular
Essential Cyber Protection
Most Popular
Professional Cyber Defense
Most Popular
Advanced Cyber Security
Detailed Comparison
Compare features across all plans
| Feature | Essential | Professional | Advanced |
|---|---|---|---|
| 24/7 Live Chat & Email Support | ✔ | ✔ Priority | ✔ Dedicated |
| Microsoft Product Install & Activation | ✔ | ✔ | ✔ |
| License Verification & Replacement Guidance | ✔ | ✔ | ✔ |
| Remote Software Troubleshooting | ✔ | ✔ Advanced | ✔ Advanced |
| Remote Desktop Support | ✘ | ✔ | ✔ |
| Password Reset & Account Recovery | ✔ | ✔ | ✔ |
| Email Setup & Outlook Support | ✔ | ✔ | ✔ |
| Antivirus Installation & Maintenance | ✔ Basic | ✔ | ✔ Ongoing |
| Multi‑Factor Authentication (MFA) | ✔ Setup | ✔ Audit | ✔ Managed |
| VPN Configuration Guidance | ✔ | ✔ | ✔ |
| Email Security & Phishing Protection | ✔ Tips | ✔ | ✔ Advanced |
| Backup Monitoring & Restoration | ✔ Alerts | ✔ Restore | ✔ Proactive |
| Network / Wi‑Fi Troubleshooting | ✘ | ✔ | ✔ |
| Firewall & Web Protection Guidance | ✘ | ✔ | ✔ |
| Microsoft Server Support | ✘ | ✔ Basic | ✔ Full Maintenance |
| System Health & Security Reports | ✘ | ✔ Monthly | ✔ Quarterly |
| Endpoint Detection & Response (EDR) | ✘ | ✘ | ✔ |
| Proactive Monitoring & Threat Alerts | ✘ | ✘ | ✔ |
| Dedicated Account Manager | ✘ | ✘ | ✔ |
| Client Security Tips & Newsletter | ✘ | ✘ | ✔ Monthly |
Still not sure which plan fits your needs?
Our team is here to help you choose the perfect protection plan for your business or home.
Common questions about SoftwarePal
What IT services do you provide?
We deliver professional, fully remote IT support tailored for small offices and online businesses. Our services cover Windows system troubleshooting, Microsoft 365 and Exchange setup, cloud data and email migration, endpoint security and antivirus deployment, firewall and VPN configuration, automated backups, disaster-recovery checks, software deployment, license activation support, and network optimization including Wi‑Fi and routers. Our goal is to keep your business running smoothly, securely, and without downtime.
Is your IT support available 24/7?
Yes, we provide true 24/7 IT support. No matter the time or day, our team is ready to assist you through live chat, tickets, email, or WhatsApp. This ensures your business stays productive and protected at all times, even outside standard business hours.
How secure is your remote support?
Security and trust are our top priorities. We use industry‑trusted remote support tools such as TeamViewer, AnyDesk, and Microsoft Quick Assist. Before starting any session, we request client approval, and for sensitive actions like system changes or file removal, we always ask for written confirmation. You can watch everything in real time, giving you complete transparency and peace of mind.
What subscription plans do you offer?
We offer three flexible monthly plans designed to scale with your business needs:
• Essential (£40/month): Support for up to 2 devices, 24/7 live chat, and priority response within 4 hours.
• Professional (£50/month): Support for up to 5 devices, 24/7 live chat, and response within 2 hours.
• Advanced (£70/month): Support for up to 10 devices, 24/7 live chat, and response in under 1 hour.
All plans include expert remote IT support with no long‑term contracts.
Do you provide hardware repair or on‑site support?
We focus exclusively on high‑quality remote IT services. While we don’t offer hardware repair or on‑site visits, we can remotely diagnose hardware‑related issues and guide you on the best next steps, helping you save time and avoid unnecessary costs.